Refund Policy for The Chosen Host

 

Last Updated: April 1, 2024

This Refund Policy (“Policy”) outlines the terms and conditions under which The Chosen Host (“Company,” “We,” “Us,” or “Our”) will provide refunds for services purchased through our website or other authorized channels.

 

1. Standard Refund Terms

You may generally request a full refund for our Web Hosting Services within thirty (30) days of the purchase date.
This money-back guarantee allows you to evaluate our services and ensure they meet your needs.

2. Exclusions from Refunds

The following are not eligible for refunds:

• Domain Name Registration: Domain names are non-refundable due to their unique nature and association with your website identity.
• Add-on Products and Services: Certain add-on products and services (e.g., SSL certificates, installation fees) may also be non-refundable. Please refer to the specific product or service description for details.
• Overdue Payments: If your account is past due, any refund may be withheld until the outstanding balance is settled.
• Previous Cancellations: If you have previously cancelled an account with us and then signed up again, you will not be eligible for the money-back guarantee.
• Violations: If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.

 

3. Prorated Refunds

For cancellations after the initial 30-day period, a prorated refund may be issued based on the remaining unused portion of your service term. Taxes will not be refunded.

 

4. Payment Gateway Charges

Payment gateway fees associated with your transaction are non-refundable. These fees are levied by the payment processor and are outside of our control.

5. Taxes

Applicable taxes, such as GST, are non-refundable. These taxes are deposited directly with the government. If you believe you may be eligible for a tax refund, please consult directly with the appropriate tax authorities.

 

6. Requesting a Refund

Request Cancellation in client area: Log in to your client area and navigate to the specific service you want to cancel. Look for a “Cancel Service” or similar link on the product details page. Clicking this will initiate a cancellation request, which will be processed by the administrator

 

7. Processing Time

Refunds will be processed within 15 business days of your request and credited to the original payment method used during purchase.

 

8. Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable international laws. For more information on our data protection practices, please refer to our Privacy Policy.

 

9. IT Act Compliance

This Policy is compliant with the Information Technology Act, 2000 of India.

 

10. Governing Law and Dispute Resolution

This Policy is governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Nashik, Maharashtra India.

 

11. Changes to this Policy

We reserve the right to modify this Policy at any time. We will notify you of any material changes by posting the revised Policy on our website. Your continued use of our services constitutes your acceptance of the revised Policy.

 

12. Contact Us

If you have any questions regarding our Refund Policy, please contact our Billing Department:

• Email: billing@thechosenhost.com